98db Privacy Policy
Your personal information is of the utmost importance to us. This policy clearly describes how we collect, store, and protect your data.
Introduction and Scope
98db is an online gaming platform operated for players in Bangladesh. We believe that your right to privacy is a fundamental right, and we are committed to protecting your personal information accordingly.
This privacy policy ("Policy") applies to the 98db website (98db.cam) and all associated services. By using our platform, you are considered to have given your consent to the terms of this policy.
You are requested to read this policy in full before registering on our platform. If you have any questions, please contact our support team.
This policy commits to protecting your information through SSL encryption and advanced security technology. 98db is dedicated to ensuring a fair play and safe gaming environment.
What Information We Collect
We collect various types of information when you create an account and use services at 98db. This information is used for the purpose of providing you with the best possible service.
2.1 Information You Provide Directly
Information you voluntarily provide to us includes:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Valid email address
- Password (stored in encrypted form)
- Preferred payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Deposit and withdrawal transaction details
- Contact information provided via live chat and email
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Date, time, and duration of site visits
- List of pages visited
- Gaming history and preferences
- Information obtained from cookies and similar tracking technologies
2.3 Identity Verification Information
To ensure secure transactions and prevent fraud, we may in certain circumstances request a copy of your identity document (national ID card or passport). This information is used solely for the verification process and is stored with the highest level of security.
Purpose of Information Use
The information we collect is used for the following legitimate purposes. We never use your information outside of these purposes.
3.1 Account Management
Information is used to create, verify, and manage your account. This includes login security, password recovery, and managing account settings.
3.2 Transaction Processing
Information is essential for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500 — information is verified to complete these transactions securely.
3.3 Customer Support
Our team needs access to your account information in order to provide support in Bengali via 24/7 live chat. This ensures fast and effective resolution.
3.4 Security and Fraud Prevention
Information is analysed to protect your account from unauthorised access, detect suspicious activity, and prevent fraud.
3.5 Service Improvement
Anonymous statistical data is used to improve your experience and enhance the performance of the platform.
98db never sells or rents your personal information to third parties. Your information is used only for the purposes described in this policy.
Information Sharing and Disclosure
We may share information with certain trusted third parties in limited circumstances. In each case, we share only the minimum information necessary.
4.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your financial transactions. These organisations follow their own privacy policies and are committed to data protection.
4.2 Technology Service Providers
Some trusted partner organisations provide us with services for platform operation, cybersecurity, and technical support. Strict confidentiality agreements are in place with these organisations.
4.3 Legal Obligations
We may be required to disclose information to comply with legal obligations, court orders, or instructions from regulatory authorities. In such circumstances, we provide only the information that is necessary.
4.4 Responsible Gaming
Limited information may be shared with responsible gaming organisations for your protection, particularly when there are indications of a problem.
Data Protection and Security Measures
98db uses the highest industry-standard security technology to protect your information. Our multi-layered security system keeps your data protected at all times.
5.1 Encryption Technology
Our entire platform is secured by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers passes through encrypted channels, which cannot be read by anyone outside.
5.2 Password Security
Your password is never stored in a directly readable form. Advanced hashing algorithms are used to encrypt passwords so that they are not exposed under any circumstances.
5.3 Server Security
Our servers are located in secure data centres and are under continuous security monitoring. Regular security audits and vulnerability assessments are conducted.
5.4 Access Control
Access to your information is limited only to staff members who need it to perform their work. All staff operate under strict confidentiality agreements.
We are always vigilant against cyber threats. However, no system on the internet is 100% secure, so we also ask you to use a strong password and keep your account details private.
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. 98db uses various types of cookies to improve your experience.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are needed to maintain login sessions, carry out security checks, and remember account preferences. The platform will not function properly without these cookies.
6.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and customisations. This saves you the trouble of resetting the same preferences on every visit.
6.3 Analytical Cookies
These collect anonymous statistics to help analyse platform usage and improve services. Individuals can never be identified from this information.
6.4 Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Your Rights and Controls
You have full rights over your personal information. 98db gives you the opportunity to exercise these rights.
7.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will respond within 30 days of receiving such a request.
7.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. You can also update much of your information yourself through your account settings.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period for legal, financial, or security reasons.
7.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or communications, you may unsubscribe at any time. This will have no effect on your account or services.
7.5 Right to Close Account
You may request to close your account at any time through our support team. Please ensure all pending transactions are completed before closing your account.
Data Retention Period
We do not retain your information for longer than necessary. Different types of information are retained for different periods.
8.1 Account Information
Basic account information is retained for as long as your account is active and, after account closure, for a specified period as required by legal obligations.
8.2 Financial Transaction Records
Financial records are retained for an extended period due to accounting and legal requirements. This protects the interests of both parties.
8.3 Communication Records
Support tickets and live chat logs are retained for a specified period so that they may be used as evidence in the event of any future dispute.
Protection of Minors
98db strictly prohibits access to the platform by anyone under the age of 21. We do not knowingly collect information from minors.
If information from a minor has been collected without our knowledge, steps will be taken to delete it immediately. Parents who believe their child is using our platform are requested to contact us without delay.
Age is verified at the time of registration. If false information is provided, the account will be closed immediately and all deposited funds may be forfeited.
Policy Changes and Updates
This privacy policy may change from time to time due to business changes, technological developments, or legal requirements.
For significant changes, we will notify you by email and display a notice on the platform. Continued use of the platform after any changes will be considered as consent to the new policy.
The date of the most recent update will always be shown at the top of this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. Our data protection team processes all requests received on your behalf in a timely manner.
Live Chat Support
24/7 support in Bengali
Click the chat icon in the bottom-right corner of the platform
We are committed to providing a written response to privacy-related requests within 30 days of receipt. If additional time is needed for a complex request, we will let you know in advance.
For more information, you may also visit our Terms and Conditions, Responsible Gaming, and FAQ pages.