❓ Frequently Asked Questions
Answers to all your questions about 98db
From opening an account to claiming bonuses, depositing with bKash and learning the rules of games — find everything in one place.
This page brings together the most frequently asked questions about 98db. Whether you are a new player or have been using our platform for a long time, this FAQ will be useful to you. You can find detailed information here on account registration, deposits and withdrawals, game rules, bonus use and safe gaming. If you have any further questions, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 98db you need an active mobile number, an email address and a strong password. The registration process takes just a few minutes to complete. Please note that this platform is for people aged 21 and above only.
No, each person may hold only one account. Creating multiple accounts goes against 98db's rules and puts you at risk of having bonuses cancelled or your account suspended. We stay vigilant to maintain a fair playing environment.
Click the "Forgot your password?" option on the login page and enter your registered mobile number or email. You will receive an OTP or a reset link. If you have trouble, contact 98db's 24/7 live chat support — they will assist you in Bengali.
Identity verification may be required before withdrawals. To ensure a safe and secure environment, 98db may ask for a copy of your national ID card or passport. This is processed with complete confidentiality under SSL encryption.
You can request account closure at any time via live chat or email. As part of responsible gaming we also offer a self-exclusion option. Visit our responsible gaming page for more details.
Deposits and Withdrawals
Deposits from bKash or Nagad are usually instant — in most cases your 98db balance is updated within a few seconds to a few minutes. Bank transfers may take a little longer. The minimum deposit amount is ৳100.
You can deposit and withdraw via bKash, Nagad, Rocket, Upay and bank transfer. All of these methods are convenient for Bangladeshi players and the minimum deposit amount for each is ৳100.
The minimum withdrawal amount at 98db is ৳500. Once your request is approved, the money is usually delivered to your bKash, Nagad or Rocket account within 1 hour. Bank transfers may take a little longer.
98db itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees. Contact your payment service provider for details about any charges.
Log in to your 98db account → go to the Deposit section → select Nagad → enter the amount → confirm the payment from your Nagad app as instructed. Your balance will be updated within a few minutes. If you have any trouble, let us know via live chat.
Common reasons for a rejected withdrawal include incomplete account verification, unmet wagering requirements or a security alert. To find out the exact reason and get a quick resolution, email [email protected] or contact us directly via live chat.
Games and How to Play
To bet on any cricket match including BPL (Bangladesh Premier League), go to the Cricket section of 98db. Select a match, view the markets (such as match winner, toss, run totals) and odds, enter your amount and confirm. In live betting, odds change in real time while the match is in progress.
98db has a large collection of slots from PG Soft, Pragmatic Play and JILI. You can play popular titles such as Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza and Fortune Gems. Every game has its own features and theme, and all run smoothly on mobile as well.
A live casino means playing with a real dealer via video streaming. 98db offers live baccarat, roulette, blackjack and other table games. Keep a sufficient balance in your account, choose a game and make sure you have a stable internet connection.
RTP (Return to Player) is the mathematical average of what percentage of the total amount wagered on a game is returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is not a guarantee for any individual session but a long-term statistical figure.
Yes, 98db is fully mobile-friendly. You can play directly in your Android or iOS browser — no separate app download needed. Slots, live casino and cricket betting all run smoothly on mobile.
Bonuses and Promotions
As a new member you will receive a 100% bonus on your first deposit of up to ৳8,000. That means if you deposit ৳8,000, another ৳8,000 in bonus funds will be added. The offer is applied automatically — no separate claim is needed.
A wagering requirement is the number of times you must place bets before bonus funds can be withdrawn. For 98db's welcome bonus this is 15x — meaning if you receive a ৳1,000 bonus you must wager a total of ৳15,000. This is quite competitive within the industry.
98db's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. By playing regularly you can move up to higher tiers automatically. Weekly cashback starts at 0.2% at Bronze and goes up to 1.2% at Diamond.
Bonuses can be used on most games, but the terms of specific promotions may vary. Some offers apply only to slots or only to sports betting. Read the terms next to each bonus or ask via live chat.
VIP members receive cashback on their net losses at the end of each week. It is credited directly to your balance — usually on Monday for the previous week. The cashback rate is higher at higher VIP tiers. Diamond members enjoy a maximum weekly cashback of 1.2%.
Security and Responsible Gaming
Yes, 98db uses full SSL encryption. Your personal information, payment details and gaming activity are stored with the highest level of security. We believe in fair play and do not share your information with any third party.
No, 98db is strictly for people aged 21 and above only. Age is verified at the time of registration and minors are not given the opportunity to create or use an account. This is an important part of responsible gaming.
Yes, 98db offers self-exclusion as part of responsible gaming. You can keep your account closed for a set period or permanently. To use this option, contact us via live chat or at [email protected]. Visit our responsible gaming page for more details.
If you feel that gaming is having a negative impact on your daily life, please take a break and contact us via live chat. 98db offers deposit limit setting and self-exclusion options. Play responsibly — this is meant to be enjoyable, not stressful.
98db uses software only from certified game providers (PG Soft, Pragmatic Play, JILI, Spribe and others). These games run on Random Number Generator (RNG) technology, which keeps every outcome independent and unbiased. Fair play is our core principle.
98db's support team provides assistance in Bengali 24/7 via live chat. To contact us by email, use [email protected]. For urgent situations or account-related issues, live chat gives the fastest resolution.
Still have questions? Get in touch with support
Our Bengali-speaking support team is by your side day and night. Get an answer within minutes on live chat — for any issue, at any time.
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